The purpose of this privacy policy is to provide you with clear and transparent information about how Sunolar.ee (hereinafter “we”) collects, uses, and protects your personal data when you visit our website or order machine embroidery services from us. Sunolar.ee (hereinafter “we”) collects, uses, and protects your personal data when you visit our website or order our machine embroidery service from us.
We take the security of your data very seriously and always process it in accordance with the personal data protection legislation of the Republic of Estonia and the European Union (incl. GDPR).
1. What personal data do we collect and why?
We collect and process only the data necessary to provide you with the machine embroidery service and to ensure the best possible customer experience:
- Inquiries and orders: If you contact us via the contact form, email, or place an order, we collect your name, email address, phone number, and company details (if ordering as a legal entity). This data is necessary to prepare a quote and fulfill your order.
- Designs and files: To provide the embroidery service, you send us the file of the logo, text, or graphic to be embroidered. If these contain personal data (e.g. names or personalized symbols), we process them solely for digitizing and embroidering your order.
- Billing details: To issue invoices and receive payments, we process the financial data required by law (including bank account number, payment details).
- Cookies: We use cookies on our website to improve usability and analyze visitor statistics.
2. What is the legal basis for data processing?
We process your personal data on the following grounds:
- To perform a contract or take pre-contractual measures: To respond to your inquiries, prepare quotes, and provide the embroidery service.
- To fulfil a legal obligation: For example, to fulfil accounting obligations and retain invoices.
- With your consent: For using cookies on the website or sending newsletters (if you have subscribed).
3. Who do we share your data with?
We do not sell, rent, or share your personal data with third parties for marketing purposes. We only pass on data to trusted partners when it is essential for the service to function:
- Shipping partners: Omniva, Smartpost, DPD, or other courier services, to deliver the finished embroidered products to you.
- IT and hosting service providers: Companies that provide our web server and email hosting.
- Accounting service: Data contained in invoices is passed on to our accountant or accounting software.
All authorized processors are required to ensure the confidentiality and security of your data.
4. How long do we retain your data?
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal obligations:
- We retain inquiry data until the end of the customer relationship, or for as long as necessary to resolve any potential disputes.
- We retain accounting documents and invoices for 7 years from the end of the financial year, in accordance with Estonian law.
- We may retain digitized embroidery files (including logos) created for machine embroidery for longer, so you can conveniently place repeat orders in the future, unless you request that the files be deleted.
5. Your Rights
You have the right at any time to:
- Request access to your personal data and receive a copy of it.
- Request the correction of inaccurate or incomplete data.
- Request the deletion of your personal data (“the right to be forgotten”) if there is no legal basis for processing the data.
- Withdraw consent given for data processing (e.g. for cookies or the newsletter).
- File a complaint about data processing with the Estonian Data Protection Inspectorate (www.aki.ee) if you believe your rights have been violated.
6. Use of Cookies
Our website sunolar.ee uses cookies to provide you with a better user experience. Cookies are small text files stored on your device. You have the right to block or delete cookies in your browser settings, but this may affect certain functions of the website.
7. Contact Details
If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:
Sunolar.ee
Email: info@sunolar.ee
Phone: 56 903 445
This privacy policy was last updated in July 2026. We reserve the right to amend it as necessary; the updated version will always be posted here.